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Total Customer Service: The Ultimate Weapon [Used Hardback]
by William H. Davidow




Books by William H. Davidow

More Business and Management
DESCRIPTION

A six-point plan for giving your business the competitive edge. The business world was in the midst of a service crisis, and most managers didn't know it. By the 1990s, thousands of businesses were be shaken and shattered by their inability to provide quality products and services.

Hardback, 227 pages, 600 grammes
Harper and Row, 1989
ISBN 9780060161804 (0060161809)

CONDITION and NOTES
Good: Dust jacket is faded; some pencil annotations, otherwise very good.

OUR PRICE £1.00 ($1.37, €1.23 - indicative conversion only)

Shipping:    £3.45 (UK - other countries shipping speeds)

TOTAL      £4.45 (including standard delivery to UK addresses)

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