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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions [Used Paperback]
by Roberta Cava




Books by Roberta Cava

More Business and Management
DESCRIPTION

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Aims to teach techniques which will improve communication skills and help to control anger and stress.

Paperback, 180 pages, 370 grammes
Piatkus, 1991-1993
ISBN 9780749910914 (0749910917)

CONDITION and NOTES
Good: Some minor marking to text block edges, otherwise very good.

OUR PRICE £0.30 ($0.41, €0.37 - indicative conversion only)

Shipping:    £3.45 (UK - other countries shipping speeds)

TOTAL      £3.75 (including standard delivery to UK addresses)

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