Argyris and Organisational Behaviour

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McGregor's Theory X and Theory Y influenced a number of researchers, including Chris Argyris of Harvard University. Argyris identifies and describes two behaviour patterns, which he calls Pattern A and Pattern B, that are often associated with Theory X and Theory Y organisations, respectively.

• Pattern A behaviour can arise from a strict Theory X organisation. In pattern A, individuals do not admit their feelings, are not open, reject experimenting, and do not help others to engage in these behaviours. A high degree of supervision and structure prevails.
• Pattern B finds individuals expressing their feelings, experimenting, and helping others to engage in these behaviours. The supportive, democratic management system that promotes this behaviour is most often found in Theory Y organisations.

The Manager's Role

Argyris wrote that most employees in the United States were managed with styles consistent with Theory X assumptions about human nature. He warned, “There is a lack of congruency between the needs of the individual and the organisation's demands.” He observed that bureaucratic/pyramidal (Theory X) structures lead to rigid, mistrustful relationships that lower the efficiency of the organisation and that humanistic/democratic (Theory Y) structures foster trusting relationships and increased competence, which tends to improve the efficiency of the
organisation.

Argyris contended that employee development and organisational effectiveness are frustrated by restrictive Theory X management practices (i.e., task specialisation, chain of command, tight supervision, threats of punishment). He felt this organisational environment encourages passive, dependent, subordinate, and mistrustful behaviour. He also pointed out that employee frustration increases as you descend the chain of command, and controls increase.

He recommended increasing organisational efficiency and encouraging individual growth to provide employees with a work climate based on Theory Y assumptions.

Limitations

The drawbacks of Argyris’ concepts are the same as McGregor's there are certain situations and certain individuals that must be managed by Theory X principles, or overall organisational effectiveness will suffer.

Summary

• Argyris’ Patterns A and B reflect behaviour associated with Theory X and
  Theory Y.
• Argyris feels there is a lack of congruency between the needs of the
  individual and the demands of the organisation.
• The best role of the manager is to provide employees with a work climate
  based on Theory X assumptions.
• Major limitation: certain situations and individuals must be managed by
  Theory X principles.

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