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My apologies for the duplicate of last month's newsletter that was sent out towards the end of April.
It was due to my browser auto-completing a link to the program that sends out the newsletters.
To prevent this happening again, the mailer program will be deleted as soon as the newsletters have been sent.
26 April 2016
Reveals how we are tripped up by error and prejudice and gives you practical techniques for slower, smarter thinking. New paperback by Daniel Kahneman. More
18 April 2016
eBay, it seems, provides no support for sellers who are victims of buyer criminal activity.
We have been contacted by a seller who reports that when he sold a an expensive laptop on eBay, the buyer filed a false claim that the laptop was not as described. Reluctantly, the seller accepted a return.
When the item was returned, it would not boot. On opening the back, he discovered that the buyer had taken out the 512GB SSD and replaced it with a 128GB SSD. It also seems likely, although he is not sure, that the logic board was changed.
He raised a case on this basis but eBay awarded the buyer a full refund and charged the seller a total of £81 on top of that (reimbursement fee, return postage). So, now he not only does he have a laptop he can't sell, eBay has made a profit from the seller being a victim of crime. eBay also refused to provide information that would allow the buyer to be pursed in a small claims court.
Cancelling your eBay account requires some patience and determination. It can't be cancelled if you have made a transaction in the last 30 days. When I tried to cancel my account online, the website refused to cancel it because my seller account had been 'suspended or restricted'. I had never been informed of any problem with my seller account.
So I used the online chat. Although the agent was polite, the responses were often open ended. So, after typing 'Please close my account' three times, I was passed onto 'a department who could close my account'.
There, I was told that there was nothing wrong with my seller account - 'it must have been a problem with the website'. When you close you account, you will need the majority of information that you used when you set up the account: name, address, telephone number, date of birth etc. It can then take unto 60 days for your account to be finally closed.
13 April 2016
Learn how criteria can be used to determine the content of a training programme.
Also included is a program that uses criteria to decide whether a task should be included in a training programme. More
29 March 2016
Hypersoft Information Systems has been added to our Consultant and Supplier Directory.
Their personal analytics system provides users with their own summary of how they spend their time, what their habits are and important people in their network.
2 March 2016
'If you tell me, I will listen. If you show me, I will see. But if you let me experience, I will learn.' - Lao Tzu
24 February 2016
You can now browse our quotations by author.
Just click on the link that you'll find below the categories on the contents page and a list of all the authors will be displayed. Click on an author and the author's quotes will be displayed. If available there will also be details about the author.
23 February 2016
I have just decided to close my Linked-in account because of security concerns.
Every time I log in, I have more unauthorised connections despite having changed my password in the past. I don't have these kind of problems with any other site.
I am also getting reports from colleagues that connection requests that were not initiated by them are being sent out.
22 February 2016
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