Assuring Training Quality|
Training should be considered to be no different to any other business process - and as such it should be subject to the same rigorous quality controls as any other critical process.
How to Ensure Your Customers Receive Important Emails
This post describes how you can ensure that your customers receive important emails.
How to Ensure You Receive Important Emails
Increasingly, filtering systems are trying and keep spam out of your inbox. Sometimes, they accidentally filter out the e-mails you want to receive.
Can you leave just two squares by removing only two matches?
Principles for Building Team Trust
The lastest article by Tom Kayser on advice from high performing managers on how to build team trust.
Delphi Consultation Process
The Delphi consultation process provides a method for helping experts (and others) home-in on a high quality, agreed conclusion.
Credit Card Processing
When you first start up in business, one of the trickiest problems is finding an efficient, low-cost method for accepting credit cards.
Ball and Pipe Problem
Drop a hard rubber ball into a vertical, closed-ended, 2m-long pipe. Challenge the group to remove the ball without damaging, moving or tilting the pipe and using only the materials that they can find in the immediate vicinity.
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