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Assuring Training Quality
Training should be considered to be no different to any other business process - and as such it should be subject to the same rigorous quality controls as any other critical process.
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How to Ensure Your Customers Receive Important Emails
This post describes how you can ensure that your customers receive important emails.
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How to Ensure You Receive Important Emails
Increasingly, filtering systems are trying and keep spam out of your inbox. Sometimes, they accidentally filter out the e-mails you want to receive.
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Matchstick Puzzle
Can you leave just two squares by removing only two matches?
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Principles for Building Team Trust
The lastest article by Tom Kayser on advice from high performing managers on how to build team trust.
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Delphi Consultation Process
The Delphi consultation process provides a method for helping experts (and others) home-in on a high quality, agreed conclusion.
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Credit Card Processing
When you first start up in business, one of the trickiest problems is finding an efficient, low-cost method for accepting credit cards.
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Ball and Pipe Problem
Drop a hard rubber ball into a vertical, closed-ended, 2m-long pipe. Challenge the group to remove the ball without damaging, moving or tilting the pipe and using only the materials that they can find in the immediate vicinity.
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