"Uncertainty allows for the possibility of improving the future in a way that certainty doesn't."

"People are ready to learn when they are ready to learn — and not a moment before."

"Culture is a thin but very important veneer that you must be careful not to scratch. People from different cultures are basically the same and respond in the same way. However, make sure that you understand their basic customs and show an interest and willingness to learn the differences between your cultures."

"The customer may not always be right, but the customer is always the customer."

"You can't predict the future - but you can make it happen."

"Training is a critical process within the business. The quality requirement for training is no different than the quality requirement for any other critical process."

"Every road is two roads."